📋 Overview
CBSERevision is operated by EduWebTech. We offer subscriptions for individual students and schools. This policy covers refund eligibility for all paid plans.
✅ We offer a 7-day money-back guarantee for individual student subscriptions. If you're not satisfied within 7 days of your first payment, contact us for a full refund — no questions asked.
👤 Individual Student Plans
| Scenario | Refund | Timeline |
|---|---|---|
| Within 7 days of first purchase | ✓ Full refund | 5–7 working days |
| After 7 days, plan not used | Partial | Pro-rated, case by case |
| After 7 days, plan actively used | ✗ No refund | — |
| Technical issue preventing access | ✓ Full refund | 3–5 working days |
| Duplicate payment (charged twice) | ✓ Full refund | 3–5 working days |
| Subscription auto-renewed unwantedly | ✓ Refund within 3 days | 3–5 working days |
⚠️ Refunds are processed to the original payment method. UPI/debit card refunds may take up to 7 working days depending on your bank.
🏫 School Plans
School subscriptions are annual plans. Refund terms are as follows:
- Within 14 days of payment and fewer than 10 students activated — full refund.
- After 14 days — no refund as the platform has been made available to students and teachers.
- Trial period (30 days) — completely free, no payment required. Refund requests during trial don't apply.
- Technical issues causing prolonged downtime (48+ hours) — credit or extension of plan, not a cash refund.
For school plan queries, email us at hello@eduwebtech.com with your school name and invoice number.
📨 How to Request a Refund
- Email hello@eduwebtech.com with subject line: Refund Request — [Your Name]
- Include your registered email address and Razorpay payment ID (found in the payment confirmation email)
- Briefly describe the reason for your refund request
- Our team will respond within 1 working day
- Approved refunds are processed within 5–7 working days
🚫 Non-Refundable Items
- Referral rewards (extended subscription days cannot be converted to cash)
- Partial months used in a subscription period
- Subscriptions cancelled mid-term after the refund window
- Accounts suspended for violation of our Terms of Use
❌ Cancellation Policy
You can cancel your subscription at any time from your Profile page. Cancellation takes effect at the end of your current billing period — you retain access until then.
Your subscription will automatically renew at the end of each billing cycle unless you cancel it beforehand.